Archive for August, 2008

Find and Replace - Update!

Monday, August 25th, 2008

As some of you may remember, I wrote a post about my love affair with Find and Replace, which is the most useful tool in Word next to CTRL-Z.

Well, this weekend I found a new and nifty trick. At one point, while I was writing some web content, I discovered I wanted to change the name of one product — but only in one section of the content. Usually I would use Find and Replace, and just click the “Next” button until I got to the right section.

But this time, on a hunch, I tried highlighting the section first, and then going into Find and Replace. Sure enough, I was able to replace every instance in the highlighted section only.

Anyone else have a handy Find and Replace trick (or any other Word shortcut for that matter…)? Let us all know by adding a comment below!

~Graham

Why Not Throw Stones at Our Glass Houses?

Friday, August 22nd, 2008

glasshouses.jpgLast week I was driving along when “You May Be Right” by Billy Joel came on the radio. I still have a soft spot for this song — Glass Houses, the album it is from, is the first rock album I ever bought. It got me thinking for the hundredth time in almost 30 years what the album title meant…

Of course I’d heard the adage “People who live in glass houses shouldn’t throw stones.” But I couldn’t figure out why he would name an album that.

It dawned on my on this particular day how different it was from his previous albums. Billy Joel was stating with his choice in album name that he was consciously tearing down all he had done creatively to start in a new direction. If you want to start fresh, why not throw stones at our glass houses?

Personally, I think it is too easy to get into a rut. I know that in my own work, after writing the “About Us” page for two dozen clients, the 25th one starts to feel routine. This is good in a way, because it saves time. But it can also lead to stale language. I realized that I needed to shake it up a bit — not just with About Us pages but with all my writing.

Here are a few of the stones I’ve thrown over the years to help keep my writing fresh and allowed me to push my creative boundaries. And let me know yours as well by leaving a comment below!

I May Be Crazy

You might call this one “writing like a lunatic”. Sometimes if I’m trying to get a particular page of marketing copy just right or if I feel I’m exploring new ground, I’ll put aside all the research, let it simmer for a while, and then just riff on some ideas on the page. It may be little snippets or slogans, a sentence or two, or even a whole paragraph.

It rarely makes any sense or fits together in any coherent fashion — yet. The point is to turn of the internal editor, free-flow ideas, and get some words down. I find that new ideas come along I never would have “consciously” thought of, and take me in some new directions.

Once I’ve explored some ideas, I start looking for common threads and connections, and start putting it together so it flows logically. It may take a few passes and extra polishing, but the results tend to be fresher and more original.

Lonely For a Man

e e cummings, that is. I took a creative writing course in university, and the best writing exercise I ever did was trying to write an e e cummings poem. If you’ve never heard of him, he’s a pioneer of unconventional poetic style — a style he made his own. Rather than try to describe it, just check out some of his poems here. As with the method I described above, it seems very disjointed and illogical. But read a little deeper, and you “feel” the logic behind it.

I’m not suggesting that this is the type of writing I deliver to my clients. But I find writing some free-association poetry helps stretch the creative muscles, ultimately (I hope) making me a better writer.

Enjoy Some Madness for A While

One of the best ways I find to expand my literary horizons is to read — and read with intent. That means finding the “best of the best” writers, and not just read but study their books and short stories. I try to discover why I like a particular passage or turn of phrase and compare it with my own style to see where I can improve. I also find reviewing snippets of their work every once in a while to be a great help.

For me, Fitzgerald is that writer (though I’ve heard some good things too about that Hemingway fellow). But as long as it is someone whose writing you admire, you can only benefit from sponging up their words.

Some people have also talked about reading crap, just to see what not to do. I don’t actually recommend this. The idea is to get yourself in a strong creative mindset, and that means reading the positive influences, not the negative. Besides, we come across enough crap in our day-to-day lives that studying it surely would be of no benefit!

(During the time I was writing this post, I read Jesse’s post at Robust Writing “The Easiest Way to Become a Writer“. He elaborates on this topic a bit more; it’s well worth the read…)

Only Having Fun

As many of us have learned already, a blog is a great way to improve your writing skills. It has an immediacy that most other forms of corporate writing do not. I’ve used this blog as an opportunity to find new ways to reach people through my writing, learning what people react to and what they do not. Although there is perhaps no direct correlation between blog writing and other forms, it is another tool I use to improve my craft.

Even Rode My Motorcycle in the Rain

Just as reading can expand your horizons, so too can trying new things. It helps you see the world differently, and these new layers of experience can only help your writing. Travel is one of my favourite things (though I don’t indulge as much as I used to — perhaps when the kids are grown and gone I’ll hit the trail again…) But it could be as easy as going to a park in your hometown that you’ve never been to, or taking up scuba.

On that note, having other creative outlets helps too. For example, I like to get out with the old camera and take photos. I don’t think this directly impacts my writing, but I think it does help the creative process because it forces my creativity in a different direction.

It’s All Because of You

The purpose of all of this of course is to improve yourself as a writer, and to break out of any creative ruts you find yourself in (or perhaps more urgently, haven’t found yourself in yet!)

What tips do you have? Don’t be afraid to share!

~Graham

Blogging Au Naturel

Wednesday, August 13th, 2008

nakedblogging.jpgHow much time do you spend writing your blog? Do you put other things aside (i.e. paying projects) because you feel the need to “catch up” with your blogging?

Part of measuring the success of your blog necessarily involves determining how much time you are going to invest in it. As mentioned in previous posts, it is difficult to add a dollar figure to that time (I’m still working that part out) but what is clear is that you have to manage your blogging time.

On Monday, James at Men with Pens announced that they are Cutting Back Posting Frequency to help avoid reader burnout. I believe that the first seeds of this notion came about a couple of weeks ago during their great series on guest blogging, when James touched upon blogger burnout.

I took the opportunity to comment to this post and challenge the long-held idea that a blogger needs to post every day. I thought that keeping up this hectic schedule would not only drive you mad, but it would reduce the quality of your posts.

(Of course, I think that MWP is the exception to this rule – honestly, I don’t know how they kept up both the pace and the quality for this long.)

So how do you find that balance between keeping your readers interested and keeping your sanity?

Scrambled Blogs

One thing that I’ve come to realize is that piecing together a blog post just because it has been “too long” since the last post does not do anyone any good. The blogger, I think, is forced to scramble, and it likely shows.

Now don’t get me wrong. I like “Link Love” posts and similar concepts because they tend to be a “best of” type of post, and allow readers to see what the blogger is reading. I’m also a fan of “hey, look what I just found!” posts. Although they are short, both in terms of content and in prep time, they are not necessarily “dashed off”.

I think the difference comes from whether or not you are writing from the heart. When you truly want to show your readers something, that sincerity comes through. Likewise, when you cobble together a post in a stress-filled frenzy, that shows too.

Perhaps it comes down to this: you’ve got to have heart. Doing anything purely because you feel an obligation to do it doesn’t usually give heart-warming results. It should come naturally, or not at all.

Blogging Myths Exposed!

Yesterday, Brian Clark at The Copyblogger wrote a piece about “The Steven Wright Guide to Content Marketing”. In this brilliant post, he pointedly suggests that you “post when you have something interesting to say.”

You’ve heard all the blogging nonsense… post every day, post five times a week, post twice a week, but always on the same two days. Bah.

Bah, indeed. I’ve long suspected this, but it is reassuring that The Copyblogger himself makes this statement on the very day I’m working on this post. Perhaps we should add too that you should only blog when you have time to do the topic justice.

Personally, I’ve cut back on the number of posts per week – in fact I don’t really track that anymore. I’ve tried to concentrate instead on providing solid content rather than regular content. Some weeks I have more time to do this than others, which is as it should be I think. And I’ve seen a steady increase in my subscribers (thanks to all of you!). I think I have a few thousand feet to go as a blogger, but I am trying to climb that mountain.

For my sanity, for the sake of my work schedule, and for the sake of anyone who reads my posts, I think the path to that peak is through quality content, not necessarily the regularity of posts.

How do you feel? Should bloggers chain themselves to their desks and blog every day? Or should they find truly great ideas, and polish those nuggets into gems no matter what the time cost? Leave a comment and let me know!

~Graham

Profiling Your Target Market

Wednesday, August 6th, 2008

profile2.jpgWho are you talking to? Who is your reader?

Every writer should discover exactly who the target audience is before sitting down to write that web content, brochure, ebook — or blog post for that matter. I think it just makes sense. Before you can talk to somebody and connect on their level, you need to find out what their level is…

Many copywriters think that this is venturing into that unknown territory of Marketing, which they believe is either none of their business (the client will tell me what he/she wants) or is too scary to even contemplate. However, your client might not know how to market to the target audience. Besides, it is a remarkably easy thing to do, giving you a value-added skill you can offer your clients.

Here are few tips to get you started.

Ask Your Client

The first thing you should do is ask your client what the target market is. He or she will likely have a whole list of research and marketing plans that go into this.

However as mentioned above, your clients might not know who their audience is (they should, but they may not…) But if you ask the right questions, you can usually dig it up.

For example, they may collect customer information during each sale. This can tell you many thinks like the gender of the average customer, the geographic location, perhaps even age and occupation.

If your client sells multiple products or services, find out which ones are most popular. Also, ask your client if they have any testimonials, or if they have received any customer feedback. You’ll usually find some good nuggets in here — maybe customers are even using the product in ways never imagined by your client (that happens often…)

With these answers, you will start to build up a good profile of who currently uses the product.

If it is a new product, ask your client why he/she developed it and what perceived market hole it is designed to fill. In the long run it may not give you a 100% accurate view of your target audience, but in the beginning it is a good place to start.

Consider the Product Itself

Is your client selling $10 keychains? Or is your client selling yachts? It should be immediately apparent that these two items will likely appeal to completely different people. If it is a product you are interested in yourself, consider what about it strikes you most: price, ease of use, fills a need, etc. Often just thinking about how the product is used and what its price-point is will help give you ideas.

Check Out the Competitors

Sometimes it is obvious: if a competitor website is wallpapered with bikini-clad babes, you know your audience is likely men.

Usually though, you will have to try to find out who your competitor is targeting by reading between the lines. The best place to find this information is in the features and (especially) benefits section and the “About Us” page. Most good writers spell out exactly who the target market is in these places in an effort to connect with them.

Remember though, don’t take a competitor’s approach as gospel. Like all things on the Internet, this information should be taken with a grain of salt — after all, your competitor might get it completely wrong! But if you see two or three competitors addressing the same type of person, you can usually be safe in doing the same. (Just do it better…!)

Told You It Was Remarkably Simple!

Once you have identified your target audience, you can do even more research to find out what they respond to. For example, doctors tend to read plenty of scholarly reports; depending on the product or service you are selling, you might decide that using this fact-oriented, straightforward writing will be the best way to get your point across.

You might even simply look for articles on the subject by Googling “how to sell to men” or similar phrases.

The bottom-line: take the time to find out as much about your target market as possible. You’ll connect better with your reader and ultimately improve sales.

Can you think of any other ways to help profile your client? Leave us a comment below, and let us know!